Listening well is a gift. The ability to hear what someone says and not filter it through your own biases is an instinctive ability similar to having a photographic memory.
And I think we have a great deal of trouble with people who have this gift. There is something about all of us that likes the fact that what we hear is filtered through someone's biases.
Quoted from a piece by Malcolm Gladwell in the BBC Magazine and inspirational reading.
The piece was about Konrad Kellen and was titled "Could one man have shortened the Vietnam War?". It was in turn an edited version of a program from BBC Radio 4 titled "Listening in Vietnam"